Refund policy
DNA Distributing — Refunds & Returns
Because most items are printed when you order, we generally can’t accept returns for change-of-mind, wrong size guesses, or “I don’t like it” after production starts.
We will make it right if:
- The item arrives damaged or defective
- You received the wrong product
- Print quality is clearly wrong versus the listing
Contact us within 14 days of delivery with your order number and clear photos. We’ll replace or refund at our discretion based on what went wrong.
If a package shows delivered and you can’t find it, start with the carrier tracking, then contact us and we’ll help investigate.